Frequently Asked Questions
Everything you need to know about our outdoor gear and apparel.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns of unworn, unwashed, and defective merchandise within 30 days of purchase. Items must include original tags and packaging.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
How should I care for my Filson luggage and apparel?
To maintain the longevity of our rugged materials, we recommend spot cleaning with a damp cloth and re-waxing Tin Cloth products as needed to maintain water resistance.
Is there a warranty on your products?
We stand behind our craftsmanship. Many of our items are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Klarna or Afterpay.